© 2019 All rights Reserved.
For the purposes of data protection, Aylesbury TV Aerials is the Data Controller.
Tel: 01908 980090
THE INFORMATION WE COLLECT ABOUT YOU, THE REASONS WHY, AND THE GROUNDS FOR DOING SO:
The information that we collect from you will vary depending on the nature of your relationship with us.
WHEN YOU CONTACT US
If you contact us via email, phone, social media or the contact form on our website, we collect the information you provide to us, which may include name, email address, phone number and postal address.
The legal basis for this processing is our Legitimate Interests – we require this information in order to respond to your enquiry and provide a service.
When you purchase our goods or services we collect relevant information such as your name, email address, contact phone number, delivery/postal address. We use this data to provide you with the goods/services requested, and keep a record of transactions.
The legal basis for this processing is our Legitimate Interests – we require this information in order to provide you with the goods/services you require.
If you pay us by credit or debit card, we use an external secure processor. We do not receive your credit card details.
If you pay via BACS we only receive the information the bank uses to identify the payment, such as a name and/or reference number.
Payment gateways and other payment transaction processors (such as Stripe and PayPal) have their own privacy policies in respect to the information they collect for your purchase-related transactions.
Sensitive data refers to data that includes details about your race or ethnicity, political opinions, religious beliefs, trade union membership, information about your health sexual orientation, and whether you have a criminal record.
We do not collect any sensitive data about you.
As with most small businesses, we use mainstream software to manage customer records, send emails, manage financial records etc. This means much of our data is held on servers within the US by suppliers who are part of the EU-US Privacy Shield, which requires them to provide protection similar to GDPR.
HOW LONG WE KEEP YOUR DATA
We only keep your data for as long as necessary for accounting, legal or reporting reasons.
Records will be regularly reviewed to ensure that data is not held longer than necessary.
Data that is found to have passed the retention period will be destroyed in a secure manner.
ACCESSING YOUR DATA, AND OTHER RIGHTS
Where you have given us consent to process your data you have the right to withdraw your consent at any time. You can do this by contacting Aylesbury TV Aerials directly via email using the contact details above.
You also have the following rights regarding your data:
Requests in regards to these rights should be made in writing to the email or address given above.
COOKIES AND SIMILAR TECHNOLOGIES
Please note that some of these cookies may be placed by third party service providers who perform a function for us. The third party services this site uses are Google Analytics and Facebook Pixel.
You can find out more about controlling, opting-out and deleting cookies, here.
By continuing to use this website without adjusting your browser’s cookie settings you agree that we can place these cookies on your device.
SECURITY & SHARING YOUR DATA
We are committed to keeping your data secure and take all reasonable precautions to protect your data from loss, misuse or alteration.
We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.
We may need to share your personal data with our outsourced support team, for our own business, which includes a web developer and accountant. They have limited access to your data, where there is a business need, and only access it using our software.
Our team are contracted to strict confidentiality, and may only process data in accordance with our instructions.